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NEWSLETTER
 

December 2005

Cam Tech will be closed from Monday, Dec. 26, 2005 to Monday Jan. 2, 2006.
We will re-open on Tuesday, Jan. 3, 2006.

from all of us at Cam Tech!
Have a wonderful and safe Holiday and New Year!

 

Thank you for your interest in CAM TECH School of Construction. We provide the latest contractor information right to your computer. You can learn all you need to know from our website at www.camtechschool.com and by visiting one of our Free Licensing Information Seminars. Need books? We have a full Construction Bookstore online! We will keep you updated on what you need to know as a Florida Contractor or Future Florida Contractor!

In this issue, we are including information about:


February and April Classes

If you are testing in either February or April, classes are starting IN JANUARY!  In Tampa class begins on January 12th, 2006, and in Orlando and Ft. Myers, class begins on January 13, 2006.  This is our first session of classes for the year 2006, so if you plan to test in February or April, now is the time to get registered!   You can print out a class schedule in our Schedules section, you can register for classes in the Register section, and you can purchase books in our online Bookstore!
Please Note: Exam seating is limited. We recommend you apply as early as possible.
Meeting the deadline does not guarantee admittance to the State exam.


MADD And Takata Launch Annual Tie One On For Safety Holiday Ribbon Campaign To Save Lives
"The holiday season is a busy time on our nation's roads with a high incidence of alcohol-related fatalities," said MADD national president, Glynn R. Birch.  "Drunk driving crashes are the most frequently committed violent crime in America, yet they can be prevented if the public would simply remember the three keys to safety before they head out the door to their holiday destinations:  drive safe, drive sober and buckle up.  Tie One On For Safety asks motorists to tie a silver ribbon to their vehicles as a pledge to do just that."

M.A.D.D.

Often, we receive compliments from our customers on our excellent customer service, vast knowledge and friendly demeanor. This article says it all! Imagine what a better world this would be if we all made that extra effort!
Friendly and Customer Service Go Hand In Hand
(Author: Jeffrey Gitomer)
No one will tell you being friendly will automatically win the big sale. But I guarantee you will lose the sale if you're not. The same goes for service.  How does being friendly affect the outcome of a sales call or service call? How does it affect the loyalty of a customer or the morale of a company, as well as its profitability and reputation? The answer: "Totally." Personally, I have entered a new era -- the friendly era. I am going to start all conversations and do everything I can to remain friendly, regardless of the other person's words or tone. And it's working like a charm. Here are some examples:
Airport scenario: I arrived early for my return flight. At the ticket counter, I asked to take an earlier flight, which would depart in 30 minutes.
The angry ticket seller said, "That flight is overbooked."  I said, "Is there any way I can get on that flight?" She said, "I told you that flight is overbooked." I said, "Can you please put me on the wait list?" She reluctantly agreed, giving me a boarding pass for the later flight. As I walked away from the counter I said, "You know, it costs nothing extra to be friendly." I don't think she got it. But as I walked down the concourse, I was paged: "Jeffrey Gitomer, please report to the ticket counter." I not only got on the flight, I also had a first-class seat.
Hotel scenario: I called central reservations for a large hotel. After seven minutes on hold, the agent said, "Sorry, we're overbooked." Three more minutes went by on hold, and I was rudely informed all hotels in that area were booked. Undaunted, I asked for a manager, who was equally unfriendly and uninformative. I asked for his supervisor. After seven tries, I finally got the name of his boss, requested a return phone call from him and left a voice-mail message. The boss called the next day at 10 a.m. The hotel had recorded the previous day's conversation. The boss listened to the tape, booked me a room at the hotel that was overbooked and gave it to me for free.
Restaurant scenario: I went to a sports bar to watch my favorite football team play. The room was packed with other fans rooting for my team. When the game started, it was being shown on only one of the five televisions in the room, the smallest of the five. I asked the manager if she could change one of the sets. Her reply: "No, what you should have done is check our pamphlet on the way in to see what television the game is being shown on and sit in that room." "How was I supposed to know that?" I asked. "Our hostess was supposed to greet you with a pamphlet on the way in," she said. I told her that didn't happen. "Look around the room," I said. "It is filled with fans who want to watch our game. Is it not your goal to accommodate your customers?" "Sorry," she said. "It has been pre-decided which games are shown on the televisions, and we can't change it. That's our policy." If she had been friendly, she could have had me as a repeat customer. Instead, she chose to be unfriendly -- and lose a customer for life.
It costs nothing extra to be friendly. But it can cost a fortune if you're not.

Holiday Facts

Just a few interesting facts for fun and interest.

What is Christmas?
The word Christmas comes from the words Cristes maesse, or "Christ's Mass." Christmas is the celebration of the birth of Jesus for members of the Christian religion. Most historians peg the first celebration of Christmas to Rome in 336 A.D.
Christmas is both a holiday and a holy day. In America it is one of the biggest event of the year (especially for kids), and for members of the Christian religions it is an important day on the religious calendar.


Why are there oversized socks hanging on your mantel?
According to a very old tradition, the original Saint Nicholas (see the section on Santa) left his very first gifts of gold coins in the stockings of three poor girls who needed the money for their wedding dowries. The girls had hung their stockings by the fire to dry.
Christmas Stockings

Why is mistletoe hanging over the front door?
For Scandinavians, the goddess of love (Frigga) is strongly associated with mistletoe. This link to romance may be where our tradition of kissing under mistletoe comes from.

Mistletoe


Why do people give each other presents on Christmas day?
The tradition of gifts seems to have started with the gifts that the wise men (the Magi) brought to Jesus. As recounted in the Bible's book of Matthew, "On coming to the house they saw the child with his mother Mary, and they bowed down and worshipped him. Then they opened their treasures and presented him with gifts of gold and of incense and of myrrh."
As mentioned in the previous question, however, no one was really in the habit of exchanging elaborate gifts until late in the 1800s. The Santa Claus story (described later), combined with an amazing retailing phenomenon that has grown since the turn of the century, has made gift giving a central focus of the Christmas tradition.


Why do Christmas carolers walk around the neighborhood singing?
In the Middle Ages in England and France, carols were dances accompanied by singing. In the French Midi, for example, the "carol" was a kind of round dance. In time, the word "carol" changed its meaning, referring only to certain kinds of songs. The Anglo-Saxon tradition favored gathering together small choirs on the village green to sing carols and Christmas songs for the pleasure of passers-by. A number of currently very popular American Christmas carols come directly from France and England.


What, exactly, are the 12 days of Christmas?
The 12 days of Christmas are the 12 days that separate Christmas day on December 25 from Epiphany, which is celebrated January 6. Depending on the church, January 6 may mark Christ's baptism (the Catholic tradition), or it may mark the day that the wise men visited the baby Jesus with their gifts.
In the past, there was a tradition of giving gifts throughout the 12 days, rather than stacking them all up on the morning of December 25. That tradition, as you might imagine, has never really caught on in America! We just aren't that patient. The song, however, demonstrates that some people once stretched out their gifts (and gave some fairly elaborate gifts...) over the full 12 days.
12 Days of Christmas


Why is there a small evergreen tree in your living room?
This is a German tradition, started as early as 700 A.D. In the 1800s the tradition of a
Christmas tree was widespread in Germany, then moved to England and then to America through Pennsylvanian German immigrants.

 

Why have you decorated this evergreen?
In Victorian times, people had already started decorating trees with candies and cakes hung with ribbon. In 1880, Woolworths first sold manufactured Christmas tree ornaments, and they caught on very quickly. Martin Luther, in the 16th century, is credited as being the first person to put candles on a tree, and the first electrically lighted Christmas tree appeared in 1882. Calvin Coolidge in 1923 ceremoniously lit the first outdoor tree at the White House, starting that long tradition. Fake snow and tinsel... Who knows? It's probably related to the song "White Christmas" (we'll get to that soon).

Who is this Santa Claus person?
Why is Santa characterized as a short, fat and jolly pipe smoker?
Why does Santa wear such outlandish clothes?
Why does he ride around in a sleigh? Pulled by reindeer? That lands on rooftops? So he can climb down the chimney? With a big sack full of toys? Which he leaves under the tree for good girls and boys?
According to the
Encyclopedia Britannica, Santa Claus started with a real person, Saint Nicholas, a minor saint from the fourth century:
According to tradition, he was born in the ancient Lycian seaport city of Patara, and, when young, he traveled to Palestine and Egypt. He became bishop of Myra soon after returning to Lycia. He was imprisoned during the Roman emperor Diocletian's persecution of Christians but was released under the rule of Emperor Constantine the Great and attended the first Council (325) of Nicaea. After his death he was buried in his church at Myra, and by the sixth century his shrine there had become well known. In 1087, Italian sailors or merchants stole his alleged remains from Myra and took them to Bari, Italy; this removal greatly increased the saint's popularity in Europe, and Bari became one of the most crowded of all pilgrimage centres. Nicholas' relics remain enshrined in the 11th-century basilica of San Nicola, Bari.
For more information, visit
Santa.

Why are there poinsettias on the hearth?
Poinsettias were attached to Christmas starting in 1828.
In warm climates, the poinsettia grows outdoors as a winter-flowering leggy shrub about 3 metres (10 feet) high; as a potted plant in northern areas it rarely grows beyond 1 metre. What appear to be petals are actually coloured leaflike bracts that surround a central cluster of tiny yellow flowers. A milky latex in the stems and leaves can be irritating to persons or animals sensitive to it, but the claim that poinsettias are deadly poisonous is greatly exaggerated.
Poinsettias

Best wishes to all for a safe and happy holiday and a wonderful and prosperous New Year!


Look for our next month's issue of the Newsletter in January. In February we'll be posting information about our upcoming Continuing Education classes for 2006.
 


View past Newsletters!

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©2006 CAM TECH School of Construction, Inc.
246 Crystal Grove Blvd.
Lutz, FL 33548
800-875-PASS